Terms of Service

Welcome to VibeFlow Marketing. These Terms of Service (“Terms”) govern your use of the VibeFlow Marketing website, dashboard, AI agents, and all related services (collectively, the “Service”) provided by TNTW LLC, a Wyoming limited liability company doing business as VibeFlow Marketing (“we,” “us,” or “our”).

The Service is currently available only to users located in the United States. By accessing or using the Service, you represent that you are physically present in the United States.

By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of a company or entity, you represent that you have authority to bind that entity.

1. The Service

VibeFlow Marketing is an AI-powered digital marketing assistant. You provide a natural-language prompt and a Brand Kit (name, tagline, brand color, and optional voice/style inputs). Our multi-agent system uses Anthropic’s Claude language model to generate campaigns across the following channels: Content Marketing, Social Media, Email Marketing, SEO, Paid Ads (PPC), ASO, Community & Launch, and Affiliate Marketing. The Service also includes:

• Marketing Calendar for scheduling and exporting campaigns (CSV + ICS).
• Campaign Results dashboard for reviewing saved campaigns.
• Google Analytics integration for measuring campaign performance (optional, OAuth-based).
• Continuous Learning & Improvement Engine (opt-in only — see §4).

Not all features are available to all plan tiers. Features may change over time.

2. Accounts and Registration

You must create an account to use the Service. You are responsible for keeping your account credentials secure and for all activity under your account.

You must be at least 18 years old to use the Service. By creating an account, you represent that you meet this age requirement.

You are fully accountable for all actions under your account, including any potential unauthorized access or breach of security stemming from your failure to maintain the confidentiality of your credentials. If you suspect any breach of your account or unauthorized use, you must notify us promptly at hello@vibeflow.marketing so we can take appropriate steps to secure your account.

3. Your Content and License

“Your Content” (including your prompts, Brand Kit assets, saved campaigns, and AI-generated outputs) remains the sole and exclusive property of you, the Customer. TNTW LLC retains no ownership rights in Your Content.

You grant us a limited, worldwide, non-exclusive, royalty-free license to store, process, and display Your Content strictly to provide the Service to you. This license does NOT include rights for public display, sublicensing to third parties, or use of Your Content to train, retrain, or improve any AI models.

You are responsible for verifying the accuracy of AI-generated output before publication and for ensuring that Your Content does not infringe on any third-party intellectual property rights.

Your prompts are transmitted to Anthropic for generation. Anthropic operates under a zero-retention agreement with us, meaning they do not store or train on your prompts. Your use of the Service must also comply with Anthropic’s Usage Policy (available at anthropic.com/policies/usage-policy), including its restrictions on prohibited use cases.

Feedback

If you send us feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free, worldwide license to use that feedback to improve the Service, with no obligation to compensate or credit you.

4. Continuous Learning & Improvement Engine

The Service includes an opt-in feature called the Learning & Improvement Engine that helps the AI agents improve over time. This feature operates only if you explicitly opt in from Settings.

When you are opted in:

• We collect anonymized performance signals only — metadata such as agent type used, approximate prompt length, approximate output length, a one-way hash of your Brand Kit, and (with your authorization) engagement signals from connected integrations.
• We do not collect the text of your prompts, the content of your campaigns, the fields of your Brand Kit, or any other identifiable content for learning purposes.
• Signals are keyed on a rotating anonymous identifier, not your account.
• You can opt out any time from Settings. Opt-out takes effect immediately; no future signals are collected.
• Signals that were already contributed to aggregated models remain in aggregated form (cannot be reverse-engineered to an individual user).
• We maintain internal records of Learning Engine activity for operational and audit purposes only.

5. Payments and Subscriptions

Pricing is listed on our website. As of the effective date:

• Free tier: 1 generation per agent, lifetime. No payment required.
• Launch Kit: $49.99 one-time purchase. Includes 100 searches, valid 30 days from purchase.
• Annual: $99.99 for 12 months. Includes 1,200 searches. Auto-renews annually unless canceled.

All payments are processed by Stripe. We do not store your full credit card number. Subscriptions auto-renew until canceled from Stripe’s customer portal, accessible from your Billing page.

You are responsible for applicable taxes.

Auto-Renewal Disclosure

Annual subscriptions automatically renew at the end of each 12-month term at the then-current price unless you cancel before the renewal date. By purchasing an Annual subscription, you affirmatively consent to recurring charges. You may cancel at any time through Stripe’s customer portal, accessible from your Billing page; cancellation is online-only and does not require a phone call. Cancellation takes effect at the end of the then-current term, and you will continue to have access until that date. We will send a renewal reminder by email at least 15 days before each annual renewal.

Refunds

Paid plans are eligible for a pro-rated refund evaluation within 7 days of the initial purchase date if the Service is deemed non-functional or unsatisfactory. To ensure compliance with fair billing practices, refunds are not issued for subscriptions that have already consumed a significant portion of their allocated searches. For purposes of this Section, a search is “consumed” the moment a generation completes successfully — once you have downloaded, viewed, or otherwise used a generated campaign, that search is non-refundable. Approved refunds are processed back to the original payment method within 5–10 business days. To request a refund, email hello@vibeflow.marketing.

Plan limits

When you exhaust your search allotment, generation is paused until you renew or upgrade. No overage charges apply.

6. Acceptable Use

You agree NOT to use the Service to:

• Violate any law or regulation.
• Infringe third-party intellectual property rights.
• Create content that is defamatory, harassing, fraudulent, or designed to impersonate a real person.
• Generate content depicting minors in any sexual or exploitative context.
• Circumvent rate limits or security measures.
• Scrape, bulk-extract, or systematically harvest outputs from the Service for the purpose of building a competing product.
• Resell the Service without our written permission.

We reserve the right to review outputs for policy compliance and to suspend or terminate accounts that violate these norms.

Eligibility

You may not use the Service if you are subject to US sanctions, located in a country embargoed by the US government, or listed on any US restricted-parties list (including the OFAC Specially Designated Nationals and Blocked Persons List). You represent that none of these apply to you.

7. Termination

You may cancel your subscription and delete your account at any time from the Billing page.

We may suspend or terminate access for violation of these Terms. Where practicable, we will provide notice and an opportunity to cure. Paid subscribers terminated without cause (i.e., not for a Terms violation) will receive a pro-rata refund of unused subscription time within 30 days of termination.

On account deletion:

• Your personal data, saved campaigns, Brand Kit, and scheduled calendar events are deleted from our active systems within thirty (30) days of account deletion. Backup copies are retained for no longer than thirty (30) additional days for disaster-recovery purposes, after which they are also deleted.
• Anonymized signals you previously contributed to the Learning Engine (if opted in) remain in aggregated form; they are not reversible to you.
• You may export your saved campaigns (Markdown, CSV) and Calendar (CSV, ICS) before deletion from the respective Dashboard pages.

8. Disclaimers and Limitation of Liability

DISCLAIMER OF WARRANTIES. THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY WYOMING LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT:

• GENERATED CONTENT WILL BE ACCURATE, FREE FROM ERRORS, UP-TO-DATE, OR COMPLIANT WITH ADVERTISING, CONSUMER-PROTECTION, OR OTHER LAWS.
• THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
• GENERATED CAMPAIGNS WILL ACHIEVE ANY SPECIFIC MARKETING, SALES, OR BUSINESS OUTCOME.

YOU EXPRESSLY AGREE THAT USE OF THE SERVICE IS AT YOUR SOLE RISK.

You are responsible for reviewing and editing generated content before publishing. AI-generated text may contain factual inaccuracies, outdated information, or content that is unsuitable for your audience.

LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE WYOMING LAW, IN NO EVENT WILL OUR AGGREGATE LIABILITY UNDER THESE TERMS EXCEED THE GREATER OF (A) ONE HUNDRED US DOLLARS ($100) OR (B) THE FEES YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM. THIS LIMITATION APPLIES TO ALL CAUSES OF ACTION, INCLUDING BREACH OF CONTRACT, NEGLIGENCE, OR STRICT LIABILITY.

NEITHER PARTY SHALL BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR LOSS OF BUSINESS OPPORTUNITY, REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9. Indemnification

Customer indemnity

You agree to indemnify, defend, and hold us harmless from any claim, liability, damage, loss, or expense (including reasonable attorneys’ fees) arising from:

• Your use of the Service in violation of these Terms.
• Your publication of, or business decisions based on, generated content.
• Your violation of any third-party right, including intellectual property or privacy rights.

This indemnity is limited to claims arising from your gross negligence or intentional misconduct. It excludes liability for indirect, incidental, or consequential damages. “Reasonable attorneys’ fees” means the actual hourly rates customarily charged by counsel in the relevant jurisdiction for matters of similar complexity, supported by contemporaneous time records.

Provider indemnity

We agree to indemnify, defend, and hold you harmless against any third-party claim that the Service itself (excluding Your Content and your use of the Service) infringes US intellectual property rights or arises from our gross negligence or intentional misconduct, subject to our reasonable control of the defense and settlement.

Mutual exclusions

Neither party shall be liable to the other for indirect, incidental, special, or consequential damages under this Section 9, including lost profits, regardless of theory of liability.

10. DMCA and Copyright

If you believe content generated or hosted via the Service infringes your copyright, please send a DMCA takedown notice to our designated agent:

Designated DMCA Agent: TNTW LLC, c/o Liz Kintzele. Mailing address: 30 N Gould St Ste R, Sheridan, WY, 82801, USA. Email: support@vibeflow.marketing. DMCA Agent Registration: DMCA-1072330.

DMCA notice procedure

A valid DMCA takedown notice must be in writing and must include:

• A physical or electronic signature of a person authorized to act on behalf of the copyright owner.
• Identification of the copyrighted work claimed to have been infringed.
• Identification of the material claimed to be infringing, with information reasonably sufficient to permit us to locate it.
• Your contact information (address, telephone number, and email address).
• A statement that you have a good-faith belief that use of the material is not authorized by the copyright owner, its agent, or the law.
• A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or are authorized to act on the owner’s behalf.

We will respond to validly submitted notices in compliance with the safe-harbor provisions of 17 U.S.C. § 512. We may forward the notice to the user who submitted the allegedly infringing content. Repeat infringers will have their accounts terminated.

Counter-notification

If you believe your content was wrongly removed, you may submit a counter-notification meeting the requirements of 17 U.S.C. § 512(g) to the same designated agent.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles.

Mandatory arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service (“Dispute”) shall be resolved exclusively by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect. The arbitration shall be conducted in English, in Sheridan County, Wyoming, or by video conference at the parties’ agreement. The arbitrator’s decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Carve-outs to arbitration

The mandatory-arbitration requirement does NOT apply to:

• Small-claims actions brought by either party in a small-claims court of competent jurisdiction, provided the claim remains in such court (i.e., is not removed or appealed to a court of broader jurisdiction).
• Injunctive or other equitable relief sought by either party to protect its intellectual property rights, confidential information, or to enforce the use restrictions in §6 (Acceptable Use).

Class action waiver

Each party agrees that any Dispute will be resolved on an individual basis and not as a class, collective, or representative action. The arbitrator may not consolidate more than one party’s claims and may not preside over any form of representative or class proceeding.

Non-severability of class waiver

The class-action waiver in the paragraph above is a fundamental term of these Terms. If a court of competent jurisdiction holds the class waiver unenforceable in any respect, the entire arbitration agreement in this §11 shall be void, and any Dispute will then proceed exclusively in the courts identified in the “Venue for non-arbitrable matters” paragraph below.

Opt-out right

You may opt out of this mandatory arbitration provision by sending written notice of your decision to opt out to hello@vibeflow.marketing within 30 days of first accepting these Terms. The notice must include your full name, the email address associated with your account, and a clear statement that you wish to opt out. Opting out of arbitration does not affect the validity of any other provision of these Terms.

Venue for non-arbitrable matters

For Disputes carved out of arbitration above, exclusive venue is the state or federal courts located in Sheridan County, Wyoming, and you consent to personal jurisdiction and venue there.

12. Changes to These Terms

We may update these Terms. For material changes, we will notify you by email or in-app at least 30 days before the changes take effect. Continued use after 30 days constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you may cancel your account before the changes take effect.

Previous versions of these Terms are available on request.

13. Miscellaneous

• Entire Agreement. These Terms, together with the Privacy Policy and any order form, constitute the entire agreement between you and us regarding the Service.
• Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
• No Waiver. Our failure to enforce any right does not waive it.
• Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Force Majeure. Neither party is liable for delays or failures caused by events beyond reasonable control.
• Notices. Notices to you will be sent to the email on your account. Notices to us should be sent to hello@vibeflow.marketing.
• No Third-Party Beneficiaries. These Terms do not confer rights on anyone other than you and us.
• Survival. The following provisions survive any termination or expiration of these Terms: §3 (rights and licenses granted to us, including the Feedback license), §5 (any fees accrued before termination), §8 (Disclaimers and Limitation of Liability), §9 (Indemnification), §11 (Governing Law and Dispute Resolution), §13 (Miscellaneous), and §16 (Confidentiality).

14. Contact

Questions about these Terms: hello@vibeflow.marketing

Company: TNTW LLC, a Wyoming limited liability company, doing business as VibeFlow Marketing. Mailing address: 30 N Gould St Ste R, Sheridan, WY, 82801, USA

15. Beta Features

From time to time we may offer experimental, preview, or beta features (“Beta Features”). Beta Features are clearly identified as such within the Service and are provided “AS IS” without any commitments regarding availability, performance, accuracy, or support, and may not be subject to the same security, privacy, or operational controls as generally available features. We may modify, suspend, or discontinue any Beta Feature at any time without notice and without liability. Your use of a Beta Feature is voluntary and at your sole risk. Feedback you provide about a Beta Feature is governed by §3 (Feedback).

16. Confidentiality

“Confidential Information” means non-public information disclosed by one party (the “Disclosing Party”) to the other (the “Receiving Party”) in connection with the Service that is identified as confidential or that a reasonable person would understand to be confidential given the nature of the information. Your Confidential Information includes your prompts, Brand Kit assets, and saved campaigns. Our Confidential Information includes our system architecture, agent configurations, non-public pricing, and any beta feature documentation. Each party agrees to use the other party’s Confidential Information solely to perform under these Terms and to protect it with the same care it uses for its own confidential information of similar importance (and in no event less than reasonable care). The obligations in this Section 16 do not apply to information that (a) is or becomes publicly known through no breach of these Terms, (b) was independently developed by the Receiving Party without reference to the Disclosing Party’s Confidential Information, (c) was rightfully received from a third party without confidentiality obligations, or (d) is required to be disclosed by law or court order, in which case the Receiving Party will provide prompt notice to the Disclosing Party where legally permitted. This Section 16 survives for three (3) years after termination or expiration of these Terms.